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Complaint Protocol

MANITOBA CORNHOLE ASSOCIATION (MCA)

COMPLAINT PROTOCOL & RESOLUTION
FRAMEWORK

  1. PURPOSE
    This protocol establishes a fair, transparent, and consistent process for
    receiving, assessing, investigating, and resolving complaints within the
    Manitoba Cornhole Association (MCA). It supports a safe, respectful, and
    inclusive sport environment across Manitoba while protecting the rights,
    privacy, and due process of all parties involved.
  2. SCOPE
    This protocol applies to all MCA members, including athletes, league directors,
    officials, volunteers, spectators, parents/guardians, and board members. It
    covers complaints related to:
    1. Code of Conduct violations or unsportsmanlike behavior.
    2. Harassment, bullying, discrimination, or abuse.
    3. Dispute Resolution regarding league/board rulings.
    4. Bylaw, Policy, or Playing Rule breaches.
    5. Conflicts of Interest or abuse of authority.
    6. Whistleblower / Wrongdoing disclosure
  3. Any criminal matters, physical violence, or child protection concerns
    must be reported immediately to local law enforcement authorities.
  4. GUIDING PRINCIPLES
    1. Fair Process & Natural Justice: All parties are treated impartially, given notice of allegations, and provided a fair opportunity to respond.
    2. Confidentiality: Information is shared strictly on a need-to-know basis.
    3. Timeliness: Complaints are processed as expeditiously as possible.
    4. Proportionality: Outcomes and sanctions reflect the severity of the incident.
    5. No Retaliation: MCA strictly prohibits any form of reprisal against individuals who submit complaints or participate in investigations in
      good faith.
  5. COMPLAINT PATHWAYS & TIMELINES
    StageAction / TimelineDetails
    SubmissionWithin 14 days of incidentSubmit signed written report/complaint to info@cornholemb.ca
    Intake ReviewWithin 7 Days of receiptMCA Directors review for jurisdiction and determine if complaint is Minor, Major, or Frivolous.
    Minor ComplaintResponse within 7 daysInformal resolution, reprimand, apology, or minor sanction. No Appeal
    Major ComplaintHearing within 30 DaysFormal hearing (in-person or conference call), evidence submission, written decision within 7 days post-hearing.
    Appeal (If applicable)Within 10 days of rulingSubmit Appeals Form + $500 fee (reimburses $200 if appeal is won). Decisions of the Provinvial Appeals Committee are final and binding.
  6. SUBMITTING A COMPLAINT
    Complaints must be submitted in writing using the MCA Complaint Form or Appeals Form (available at info@cornholemb.ca).
    1. Where to Send: Email completed documentation to info@cornholemb.ca.
    2. What to Include:
      1. Full contact details of the complainant.
      2. Date, time, location, and nature of the incident.
      3. Names of individuals involved or witnesses.
      4. Specific policy or rule breached (if known).
      5. Desired remedy or outcome.

(If your issue is a formal appeal of a league ruling or decision, please use the standard MCA Appeals Procedure & Application Form).